No matter what year it is or what line of business you work in, communicating effectively and clearly is never going to go out of fashion. There is no way that in any stage of human development we will ever see courteous manners and positive discussion take over – and this is why for the future of your business, communication has to be the #1 priority. From talking to customers to handling suppliers, the world has changed immeasurably and now you need to be an expert in negotiation as much as anything else.
From talking to customers to handling suppliers, the world has changed immeasurably and now you need to be an expert in negotiation as much as anything else.
In this infographic, then, you can see the most common mistakes make when communicating with both suppliers and clients to see how a business – potentially your business – could be making crucial mistakes that were never even considered. With these changes and improvements, life becomes so much easier and it will ensure you can start marketing yourself more successfully.
Biggest Mistakes Businesses Make When Communicating with Customers Infographic Summary
Communication is key to a strong and effective business today, and that will always be the case. However, one key problem that many businesses today suffer from is they don’t even know how to go about communicating. This simple guide should help you resolve these issues so long as you try and concentrate on dealing with issues like
- Dealing with the fact that just under one-third of customers will move to a new vendor or service provider after a communication blunder. From calling someone the wrong name to simply coming across in the wrong manner, communication blunders will start to shrink your income and the overall capacity of your business to succeed.
- Depending on the kind of company you run this becomes even more vital. For example, a company that handles internationally will find that translations can cause problems. For translation companies, though, they have to be right 100% of the time as even a tiny disagreement can rock their entire business model.
- Many people are put off by a business being too informal. Whilst some people can never help this it’s worthwhile accepting that it will hamper your overall capacity to do business. If you cannot come across fully formal, people who desire professionalism from businesses will perhaps decide to go somewhere else.
- However, just as bad is a lack of communication – it’s better to be too informal instead of being so overly formal that you never make contact in the first place. Try and avoid being rigid with your discussion and preparation when it comes to talking to clients and you will have a much better chance of succeeding.
- Always take the time to proofread your work for errors as well as making sure you aren’t being too confrontational or controversial, too forward or too emotional with your way forward. It’s vital that in the long run you can find a way to convey your message calmly both in person and when spending time with people via the internet. Overly-emotional responses are typically always negative!
Infographic source: 24HourTranslation